UK Peptides Returns Policy
1. Introduction
At UK Peptides, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, our returns policy outlines the steps you can take to return products and request a refund or exchange.
2. Returns Eligibility
To be eligible for a return, the following conditions must be met:
• The item must be unused, unopened, and in the same condition that you received it.
• The item must be returned within 14 days of the delivery date.
• The original packaging must be intact, and all accompanying materials (such as instruction manuals and free gifts) must be included.
3. Non-Returnable Items
Please note that certain products are not eligible for returns, including:
• Products that have been opened, used, or tampered with.
• Any items not in their original condition or with missing parts not due to our error.
• Products that are returned more than 14 days after delivery.
• Perishable items or items with a short shelf life.
• Gift cards.
4. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at [your email address] with your order number and details of the product you wish to return. Please include a reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
3. Shipping: Securely package the item and send it to the address provided, including the RMA number clearly marked on the outside of the package. Please note that you are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
5. Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note:
• Shipping costs are non-refundable.
• If you received free shipping on your order, the original shipping cost may be deducted from your refund.
• If your return is rejected, the item will be sent back to you at your expense.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] to arrange the exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for the item to be returned and provide a replacement or full refund, including the cost of return shipping.
8. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [your email address].
9. Contact Information
If you have any questions or concerns about our returns policy, please contact our customer service team at:
• Email: [email protected]
• Phone: 07704446318
• Address: 409 Linthorpe Road Middlesbrough TS5 6JN