Check Order Status

To get an update on your parcel, please fill in the details below. This order status checker works for both guest and registered users.

If you placed your order as a guest, simply enter your order ID and the email address you used during checkout. If you're a registered user, you can also use this form to check your order status.

Order Status Explanation

Complete: We have received your payment, and it's awaiting dispatch. We will email your tracking information once we have dispatched your order.

Card Payment: We have received your request for a card payment. We will send you a link to pay to your email address. Please check your spam/junk folder.

Failed/Cancelled: This means your payment hasn't been made. If you have paid, please contact us with a copy of your payment to our email address.

Shipped: Your parcel has been shipped. Tracking information will be sent to your inbox. Please check your spam/junk folder.

Pending: We are waiting for the payment to complete.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the shipping carrier's website.

Please allow 1-2 business days for your tracking information to be updated on the carrier's website.

Common Delivery Issues

Missed Delivery: If you missed the delivery attempt, the shipping carrier will usually leave a note with instructions on how to reschedule the delivery or pick up the package from a nearby location.

Delayed Shipment: If your package is experiencing delays, please check the tracking information for the latest status update. Delays can occur due to various reasons, such as weather conditions or high shipping volumes.

Incorrect Shipping Address: If you provided an incorrect shipping address, please contact our customer support team immediately so we can try to intercept the package and update the address.

Frequently Asked Questions

What do I do if my package is missing?

If your package is marked as delivered but you have not received it, please contact the shipping carrier first to investigate the issue. If they are unable to locate the package, please contact our customer support team for further assistance.

How can I update my shipping address?

If you need to update your shipping address, please contact our customer support team as soon as possible. We will do our best to update the address before the order is processed and shipped.